Our Guarantees & FAQ
As soon as possible after your year end. Use the Checklist we supply to ensure that all the information we need is collated. Contact us and agree a date with us when you will provide us with your books and records.
We guarantee that we will provide you with your initial draft accounts within 28 days (excluding bank and public holidays) of your providing us with all your books and records. This is on the basis that you provide us with complete information and answer any queries we have quickly. The 28 days will not include any days we are waiting for responses from you regarding queries, missing items or further information needed by us.
If the scope of the job changes, we will send you a change order setting out the new scope and the price for that change.
With Up-Front Pricing, we give you a price for the job we are going to do for you. Firms that bill hourly will usually quote you a rate. You do not know the price unless they can tell you how many hours the job is going to take and most firms are reluctant to commit to their prediction of the number of hours.
Call us. We will be happy to answer all your questions on why this approach is better for you.
Castle View has a commitment to providing a high-quality service. We meet each of the following criteria:
- Operational standards (Our organisation’s mission, values and aims meet the highest industry standards. We comply with equal opportunities legislation.)
- Contract capability (We have the personnel, expertise and resources to deliver the work for our clients requirements)
- Delivery process (We have effective procedures and systems in place to meet delivery timetables for all our services, including accounts.)
- Delivery and output evaluation (We actively seek feedback on processes and outcomes of our work.)
- Continuous improvement (We have a program of training and development activities to develop our staff and our services.)
We will give you unlimited telephone support on ad-hoc matters without additional charge. If we need to do some extensive research or calculations, we will advise you of the work and agree a price with you before we start any job.
Approximately 75% of our clients are charities and voluntary sector organisations and this is where our expertise lies. We also work with individuals, sole traders, partnerships and limited companies and LLP’s.
Ethical & Environmental Policy
As an organisation, we are conscious of the changing world around us. Our approach to corporate social responsibility is all encompassing, from local issues to global issues here are some of the ways we try to do our bit:
We have an ethical and environmental policy which is intended to indirectly and directly benefit our clients and the wider community.
We will apply this policy in all areas of our operations. We will never knowingly act for nor do business with companies whose practices conflict with this ethical policy.
Recycling & Resource Usage
Ethical and Sustainable Trade
We will not act for any business that breaches basic human rights within its sphere of influence or any business whose links to an oppressive regime are a continuing cause for concern.
Furthermore, we will seek to support companies and organisations that support fair trade, humane working conditions, and international standards of human rights.
We will not act for nor do business with any company involved in the manufacture or design of weapons, instruments of warfare or torture, or that derives from weapons-related products or services.
We will not act for nor do business with any company that disregards employee relations in the areas of health and safety, labour practices, employee benefits, or employment equality.
We will be a fair employer and will actively strive to be progressive in employee relations.
We will not act for nor do business with any business with irresponsible marketing practices in developing countries.
We will seek to support businesses which take a responsible position with regards to fair trade and labour rights in their own operations and through their supply chains in developing countries.
We will not act for nor do business with any business whose core activity contributes to: global warming, for example the production of fossil fuels or the manufacture of chemicals harmful to the environment, the unsustainable harvest of natural resources, including timber and fish.
Furthermore, we will seek to support companies involved in recycling and sustainable waste management, renewable energy and energy efficiency, sustainable natural products and services, including timber and organic produce and the pursuit of ecological sustainability.
We will not act for nor do business with any company that manufactures tobacco products or derives significant revenue from tobacco-related production.
We will seek to support charities and the broad range of organisations which make up the Social Enterprise sector, including co-operatives, credit unions, community finance initiatives.
Castle View Accounting ensures that its operations comply with the highest legal and professional standards demanded of accountants. During daily business, we may need to make decisions on ethical issues not addressed by this policy.